Shipping policy

Shipping Policy

Thank you for shopping with Heritage House of Mahjong. We are so excited for your order to make its way to your table.

Preorder Items

Items marked as preorder are not currently available for immediate shipment. Estimated arrival and shipping timeframes will be listed on the individual product page.

Please keep in mind that preorder dates are estimates and may change due to manufacturing, freight, customs, weather, carrier delays, or other circumstances outside our control.

If your order contains both in-stock and preorder items, your order may be held and shipped together once all items are available.

Order Processing

In-stock orders are typically processed within 2–4 business days, excluding weekends and holidays.

During launches, holidays, or other high-volume periods, additional processing time may be necessary.

You will receive a shipping confirmation with tracking information once your order is on its way.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before your purchase is completed.

Shipping Address

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery times are outside the direct control of Heritage House of Mahjong.

We are not responsible for delays caused by the carrier, weather, holidays, customs, or other circumstances beyond our reasonable control.

Lost or Stolen Packages

Heritage House of Mahjong is not responsible for packages that are lost or stolen after the carrier confirms delivery to the shipping address provided at checkout.

If your tracking information shows an unusual delay or your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps with the carrier.

Damaged Orders

Please inspect your order promptly after delivery. If your order arrives damaged or defective, contact us within 7 days of delivery and include your order number along with clear photographs of the product, packaging, and damage.

We will review the issue and work with you to make it right.

Questions

If you have questions about shipping or a preorder before placing your order, please contact us. We are happy to help.

Heritage House of Mahjong
Creating Memories, One Tile at a Time.